Frequently asked questions

Aquariums, ponds, fountains and residential water features — indoor and outdoor. That includes waterfalls, streams, basins, bubbling rock and disappearing features. If you're not sure what category yours falls into, describe it and we'll tell you.

Yes. Recurring service may be available for aquariums, ponds and water features depending on the system and the property. We set the schedule and scope after the initial assessment rather than quoting a frequency before we've seen it.

That's one of the most common calls we get, and it isn't a problem. Neglected systems usually need a heavier first cleanout and some equipment attention before they can go on a normal schedule. We'll tell you what shape it's actually in after we look at it.

Pumps, filtration and flow problems are a core part of what we work on. Whether a specific unit is serviced, repaired or replaced depends on the equipment and its condition, and that's determined during the assessment — not assumed in advance.

Yes. Indoor tanks and outdoor water are different environments, but both come down to water quality, circulation and equipment that's working properly.

We come out and look at the system: the water, the circulation, the filtration and the equipment. We'll ask what it's been doing, what's changed, and what you'd like it to be. You then get a written recommendation covering what we'd do and in what order. The initial assessment is free.

Wichita, Kansas and the surrounding area. Our exact service radius is still being finalized — if you're outside Wichita proper, ask and we'll give you a straight answer about whether we can reach you.

Yes. You get the scope of work in writing before anything starts, so you know what's included and what isn't. If we find something that falls outside that scope once we're into the job, we come back to you for approval before doing it.

We aren't publishing pricing yet, and we'd rather not post numbers that don't apply to your system. Size, condition, access and equipment all change the work. Pricing comes with the written recommendation after the free assessment.

We're a service company, not a retail store. If your system needs parts or equipment as part of the work, that's handled within the job rather than over a counter.

Rock & River Aquatics is new, and we're taking on our first customers in the Wichita area now. Founding customers start with a free initial assessment of their system. There's no catch attached to it and no obligation to book work afterward.